Help
Support
Have a problem or a suggestion? Email is the fastest way to reach us.
We usually reply within 1–2 business days. Include your app version and device model for a faster fix.
Frequently Asked Questions
Where does my photo go?
Nowhere. Your question photo is converted to text on your device; only the text is sent to the server, never the image. See the Privacy Policy.
What does "unsure" mean?
Two AI models cross-check the answer. If they disagree, we don't present a wrong answer as certain — we switch to an honest mode that helps you eliminate options.
How do I cancel my subscription?
On iPhone: Settings → [your Apple ID] → Subscriptions. On Android: Google Play → Profile → Payments & subscriptions → Subscriptions. Select YDS Koçu and cancel. Cancellation takes effect at the end of the current period.
No premium on my new device?
In the app, go to Settings → "Restore purchases" to restore your subscription with the same store account.
How do I delete my data?
Follow the steps on the Data Deletion page.
An answer looks wrong
The AI can occasionally err. Use the feedback option on the explanation card or email us — we use corrections to improve the model.